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212-500-1220

shipping and delivery

To complete your return, we require a receipt or proof of purchase.

In some cases, only partial refunds are granted (if applicable):

Any item not in their original condition, is damaged or missing parts for reasons
not due to ChefGiant’s error or Items returned after 30 days of purchase

Refunds (if applicable):
  • Once your return is received and inspected, you will receive an email notifying you that we have received your returned item and the approval or rejection of your refund.
  • When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

    Late or missing refunds (if applicable):

    • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, some financial institutions take a couple of days for credit transactions to be posted.
    • After 30 days, if you still don’t see your refund posted, please contact us at sales@chefgiant.com.
    Exchanges (if applicable)
    • We replace items only if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@chefgiant.com and send your item to:QC Team, Chef Giant, 181 Boyd St., Section B, Montgomery NY 12549, United States.
    Gifts:
    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be issued to you.
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
    Shipping:

    • You will be responsible for the shipping cost when returning your item. Shipping costs are non-refundable. If you receive a refund, depending on where you live, the time it will take for your exchanged product to reach you, may vary.
    • If you are shipping an item worth over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance as it needs to reach our returns department safely for us to process a return
      ChefGiant

      what is a chefgiant?

      There are giants and then there are ChefGiants
      Bold, creative, passionate and dynamic giants who believe that anything can be accomplished if you work hard enough and they never turn away from a new idea.

      In 2012 they began building in stature by supplying small and large restaurants, institutions and facilities with pure quality kitchenware and gadgets.

      But they were still had room to grow, so….

      In 2017 they took innovation to a new level and relaunched as a retail brand establishing themselves, once again, as a head and shoulders above the rest. They continue to create, innovate, modify and optimize every single item they come across.

      Chef Giant products reflect the men who create them; they are innovative, functional and strong. True Giants in the industry.

      Contact Us

      • POB 689 Montgomery, NY 12549 USA

      • (212) 500 1220

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